Solid wood floorings make sure that all orders meet our customer expectations. The following is the Return and Refund Policy describing when returns, exchanges and refunds could be accepted. The customer should inspect the products at the time of delivery and inform us about any damages or missing pieces. A claim must be filed prior to the start of installation because installed flooring will be deemed accepted unless there is a manufacturing defect confirmed by the supplier.
Solid Wood Floorings | Return & Refund Policy
Basic Conditions of Return
All standard stock products can be returned if they are unused and undamaged and still in the same condition and packaging as when delivered. The request for return must be filed within the specified period of time from the moment of purchase. Products that appear to be damaged or used will not be accepted back.
Custom manufactured products and personalized products cannot be returned or refunded unless they are confirmed to have manufacturing defects or delivered in an incorrect way by the supplier.
Approval for Return Products
Refunds that have been approved will only be paid out when solid wood floorings checks the goods to ensure that they meet the return criteria. Payment for such refunds is usually made using the original mode of payment, and processing time will differ based on the payment gateway used.
In case there is a need for replacement of the item rather than issuing a refund, we will arrange for delivery of a new product or its equivalent as per availability. Partial refunds can sometimes be issued if the goods have some slight faults but still work in the desired manner.
Payment Refund Criteria
Fees paid towards delivery of the item, installation, and services are not refundable except when caused by an error on our end. In most cases, customers might have to experience the cost of returning the goods unless otherwise arranged in writing. If you want to make a refund claim or return a product, kindly liaise with our customer care officers.